Refund policy

Credit Returns vs. Payment Refunds

TrendDuoAI has two different types of refunds:

Credit Return: Credits deducted for a generation request are restored to your TrendDuoAI account when the task is confirmed to have failed.

Payment Refund: An eligible purchase is refunded to the original payment method through our payment provider, Creem.

A credit return is not the same as a payment refund. Returning credits does not automatically refund the original purchase.

Failed Video Generations

If an AI video generation task is confirmed as failed by our system, the credits deducted for that task are automatically returned to your account.

This may include:

• A generation error reported by the AI provider.
• A processing failure that prevents the requested video from being delivered.
• A system-confirmed timeout or other terminal generation failure.

You do not need to submit a refund request for a confirmed failed task.

If a task remains stuck, displays an incorrect status, or does not return credits after a confirmed failure, contact support@worthitai.net with your account email and task details.

Broken or Unusable Videos

If a task is marked as successful but the delivered video is technically unusable, you may request a manual review.

Examples include:

• A video file that cannot be played or opened.
• A severely corrupted or incomplete video.
• A major delivery failure that prevents access to the completed result.
• A significant technical defect that prevents the video from serving its intended function.

If we confirm a qualifying technical failure, we may restore the credits used for that task, provide a replacement generation, or offer another appropriate remedy.

AI-generated videos can vary in facial resemblance, movement, lip synchronization, expressions, and artistic quality.

A successfully delivered, playable video is not automatically eligible for a refund solely because you dislike its appearance, style, or creative result.

This does not affect your rights under applicable law.

Refunds for Unused Credit Packs

You may request a full payment refund within 14 days of successful purchase if all credits from the purchased pack remain unused.

To qualify under this policy:

• Your refund request must be submitted within 14 days of the purchase.
• No credits from the purchased pack may have been consumed.
• The purchase must not already have been refunded.
• The transaction must be eligible for reversal through the payment provider.

If approved, the corresponding credits will be removed from your TrendDuoAI account, and the refund will be issued to the original payment method.

Credits restored after a failed generation are not considered permanently consumed for purposes of this unused-credit policy.

Promotional or bonus credits have no separate cash refund value.

Any mandatory cancellation or refund rights provided by applicable law remain unaffected.

Partially Used Credit Packs

Once credits from a purchased pack have been used for a successfully completed generation, that pack is generally not eligible for a payment refund under our voluntary 14-day unused-credit policy.

Unused credits remaining in your account do not automatically qualify for a proportional cash refund.

Credits returned after a confirmed failed generation are restored to your balance and may be used for another generation request.

Exceptions may apply where required by law or where we determine that a billing or service error warrants a different remedy.

Purchased credits do not expire under our current credit policy.

Free Previews and Completed Videos

TrendDuoAI may provide limited free previews to eligible users.

Free previews:

• Do not require a separate cash payment when granted.
• May have reduced resolution, shorter duration, and a watermark.
• May be restricted to playback within your account.
• Are subject to eligibility and availability limits.

Because no payment is made for a free preview, it does not qualify for a cash refund.

A failed free preview does not count as a completed free-preview use under our current policy, although future availability remains subject to eligibility and operational restrictions.

For paid generations, a successfully completed and usable video is not automatically refundable because of subjective dissatisfaction with the result.

If you believe a completed video has a substantial technical defect, please request a review under Section 3.

Duplicate Charges and Billing Errors

If you believe you were charged more than once for the same intended purchase, charged an incorrect amount, or did not receive credits after a successful payment, please contact us.

Include:

• Your TrendDuoAI account email.
• Your order number or payment reference.
• The date and amount of the charge.
• A brief description of the issue.

We will review the transaction and, where a billing error is confirmed, arrange an appropriate correction, credit adjustment, or payment refund.

Billing errors are reviewed separately from the unused-credit refund eligibility rules.

How to Request a Refund

To request a payment refund or report a generation problem, contact:

support@worthitai.net

Please include your account email, order or task number, and a brief explanation.

For refunds under the 14-day unused-credit policy, your request must be submitted within the applicable period.

We may verify the purchase, credit usage, generation status, and payment information before approving a refund.

Approved payment refunds are returned through the original payment method where supported by the payment provider.

Refunds typically take 5–10 business days to appear after processing, although actual timing depends on the payment provider, bank, and payment method.

Please contact support first if you notice an unexpected charge or technical issue. This does not restrict your right to dispute a transaction through your payment provider or bank.

Consumer Rights and Contact

Nothing in this Refund Policy limits any mandatory consumer rights, cancellation rights, or remedies available under applicable law.

Where local law provides greater protection than this policy, applicable legal requirements will take precedence.

We may update this policy when our products, payment arrangements, or legal obligations change. The latest revision date will appear at the top of this page.

TrendDuoAI

Website: https://worthitai.net/

Email: support@worthitai.net

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